Banking Center Manager – Tower

Company: First Horizon Bank

Location: 200 West Congress Street, Lafayette, LA 70501

About Us

First Horizon Corp. (NYSE: FHN) is a leading regional financial services company with assets of approximately $90 billion. Headquartered in Memphis, TN, our banking subsidiary, First Horizon Bank, operates in 12 states across the southern U.S. We offer a wide range of financial services, including commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, mortgage, and title insurance services. First Horizon has earned recognition as one of the nation’s top employers by Fortune and Forbes magazines, and we are consistently ranked among the Top 10 Most Reputable U.S. Banks.

Weekly Scheduled Hours:

Monday – Friday: 8:30 AM – 5:30 PM

Saturday: 8:30 AM – 12:30 PM

Summary

As the Banking Center Manager, you will be responsible for overseeing all banking center employees and ensuring the daily operations are conducted safely and efficiently. This role also plays a crucial part in fostering a sales-driven culture within the banking center and nurturing both new and existing customer relationships.

Key Responsibilities Include

Sales Leadership:

  • Organize and motivate employees to create a sales and customer-centric environment.
  • Conduct weekly staff sales meetings to review goals and results, encouraging innovative strategies to achieve targets.

Operational Oversight:

  • Ensure the safety and soundness of the banking center and its daily operations.
  • Provide training, guidance, and support to team members.
  • Supervise all staff, delegate tasks, and provide training on policies and procedures.
  • Underwrite and authorize loans within company guidelines.

Customer Relationship Building:

  • Develop personal relationships with customers, understanding their financial needs and goals.
  • Utilize effective communication to guide customer interactions and align products and services with their needs.
  • Proactively cross-sell products and services to customers.

Trusted Advisor/Personal Impact:

  • Educate customers about financial strategies and available products and services.
  • Maintain honest and straightforward communication with customers.
  • Respect customer confidentiality.
  • Financial Analysis and Planning:
  • Analyze customer financial information and recommend appropriate solutions.
  • Identify customer needs and opportunities to create value.

Customer Value Delivery:

  • Manage sales activities, set goals, and identify targets.
  • Present financial plan recommendations and match them with appropriate products and services.
  • Seek customer understanding and commitment to product recommendations.

Banking Center Portfolio Optimization:

  • Understand the profitability of bank products and services.
  • Identify sales opportunities and drive revenue.
  • Team Collaboration:
  • Collaborate with internal business partners to provide comprehensive customer service.
  • Foster cooperative relationships with team members and other bank personnel.
  • Actively listen to team members’ concerns and offer support.
  • Serve as a coach to share best practices and help teammates serve customer needs.

Qualifications

  • Bachelor’s degree and a minimum of two years of high-performance sales experience or equivalent combination of education and experience.
  • Experience in the financial services sector is a plus.
  • Proven leadership skills, including supervisory experience.
  • Willingness to acquire Wealth Management licenses as required.
  • Background credit check and compliance with the S.A.F.E Mortgage Licensing Act of 2008 may be required.

Knowledge, Skills, Abilities, and Personal Characteristics

  • Thorough knowledge of banking center operations.
  • Proficient understanding of financial products and services.
  • Strong leadership and coaching abilities.
  • Consistently meets or exceeds sales and customer service goals.
  • Effective communication and interpersonal skills.
  • Financial market awareness and analysis.
  • Proficiency with PC-based applications.

Benefits

  • Medical, dental, and vision coverage with wellness incentives.
  • Health Savings Account (HSA) with company match.
  • Maternity and parental leave.
  • Tuition reimbursement.
  • Mentorship program.
  • 401(k) with a 6% match and more.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an equal opportunity employer. We do not discriminate against employees or applicants because of race, color, religion, sex, national origin, age, disability, or any other legally protected status. Employees with access to compensation information of other employees or applicants are required to maintain confidentiality except in limited circumstances as permitted by law.

Banking jobs: Banking Centre Manager
Full time: Full Time
USA: 200 West Congress Street Lafayette
Salary: $81k - $95k - $105k
Work location: In-person

Apply for this position

Allowed Type(s): .pdf, .doc, .docx